Top

Delivery

Delivery

Free Delivery

East Coast hot tubs offer free delivery on chemicals and accessory orders over £50 (unless stated on listing) to UK Mainland.

General Delivery Charges

The following charges exclude hot tub covers.

Delivery Region Consignment Value Shipping Charge
UK – Mainland (including Scotland excluding Scottish Highlands)
Next working day, if you order before 3pm (Monday – Friday)
Under £50.00 £6.99
UK – Islands (including Scottish Highlands)
Applies to: Northern Ireland, Isle of Man, Scottish Islands, Scottish Highlands, Channel Islands, Isles of Scilly, Isle of White
4 – 6 working days
All £15.00
Ireland (Eire)
4 – 6 working days
All £15.00

Your order will normally be dispatched to you within 2 working days. This does not include hot tubs.

Hot Tub and Swim Spa Delivery Policy and Charges

DELIVERY POLICY

We aim to have your spa delivered to you within a week from purchase. However throughout the busy summer period there may be a lead time of 4-6 weeks on payment of your £200 deposit, you will be informed of your wait time and should this not meet your expectations we may be able to offer an alternative. Full payment is due within 10 days from order commitment and in all circumstances prior to any delivery.

If the goods we deliver are not what you ordered or are damaged or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing [email protected], of the problem within 3 working days of the delivery of the goods in question.

For refunds for merchandise with free shipping, the buyer is responsible for the actual cost of shipping. The shipping cost will be deducted from the final refunded amount once an item has been returned. A restocking fee of 20 percent may apply. No refunds will be issued without prior approval of a return. A customer RA number must be issued before we can except any return. Items that are damaged during return will not be accepted for refund or exchange.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) how so ever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

Solid Hot Tub Delivery Information

Our hot tubs are delivered using fully training hot tub delivery teams. We use a system called the spa dolly or spa slae to take your hot tub into position in your garden and place where you require.

– Most of our spas come with free delivery. If it is not stated the the delivery cost will be £199 within 200miles of NR337NQ using a 2 man delivery team

– Please click: www.google.co.uk/maps to check your distance

– Deliveries over 200 miles are charged at £2 per additional mile .

Delivery Requirements:

– Make sure that there is nothing protruding such as drainage pipes or sills that could obstruct the way.

– Check to see if there are any low roofs or branches that would hinder vertical clearance. If there are any corners on the path to your designated installation site, check to see the hot tub will pass.

– The route to where the hot tub is to be sited should be flat and level and not soft ground. Check and inform us if there are any slopes, retaining walls, steps or level differences that may cause problems. Any extra resources required would be charged extra.(WE DO NOT LIFT HOT TUBS OVER WALLS)

– Under special circumstances, where there is no clear or easy route, a crane can be used to position your hot tub. Please contact a local crane company to arrange this service if you think it may be necessary. Please note that the cost of the crane would be charged extra.

IMPORTANT NOTE:
Please be advised that return visits due to non-preparation of base, poor access, unsuitable ground or obstacles, unsuitable electrical/water supply, etc are chargeable at the Company’s hourly rate. Please see Pre Delivery Section for guidance.

INSTALLATION

– A registered electrician will need to visit and install a circuit breaker (fuse) and a RCD in your electrical consumer unit and run a 32a armoured cable to near your Hot Tub. A waterproof isolator switch will need to be installed about 2 meters away from your SPA and the electrician will have to hardwire the spa.

– You also need to think about drainage as a large tub can contain several hundreds of litres of water.

– Please take into account you may need to empty your hot tub so allow for this.

– Also when installing a hot spa tub you need to have a good look at the area you are installing it onto. A tub when full can weigh a very considerable amount, and as such you need to ensure that it is perfectly level. With up to five tonnes of water in your hot tub you need to ensure that it cannot move around easily.

– You need to ensure that it is located on a nice firm and level surface.

– Never locate your hot tub on a loose surface, it is far better to place your hot tub on a hard surface

 

Upon placing your order, someone will be in touch within 2 working days to confirm and agree delivery.

 

Inflatable Hot Tub Delivery Charges

Delivery Region Consignment Value Shipping Charge
UK – Mainland (including Scotland excluding Scottish Highlands)
3-5 working days
All FREE

 

East Coast Hot Tubs Limited is acting as a credit broker offering finance products from Omni Capital Retail Finance Limited. Credit is subject to status.