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Delivery

Delivery

Chemicals and Accessories

We offer free delivery on chemicals and accessory orders over £50 (unless stated on listing) to UK Mainland.

The following charges exclude hot tub covers.

Delivery Region Consignment Value Shipping Charge
UK – Mainland (including Scotland excluding Scottish Highlands)
Next working day, if you order before 3pm (Monday – Friday)
Under £50.00 £5.99
UK – Islands (including Scottish Highlands)
Applies to: Northern Ireland, Isle of Man, Scottish Islands, Scottish Highlands, Channel Islands, Isles of Scilly, Isle of White
4 – 6 working days
All £15.00
Ireland (Eire)
4 – 6 working days
All £15.00

Your order will normally be dispatched to you within 2 working days.

Hot Tub and Swim Spa Delivery

We aim to have your spa delivered to you within a week from purchase. However throughout the busier periods there may be a lead time of 4-6 weeks on payment of your £400 deposit (Alps Spas 10%). You will be informed of your wait time and should this not meet your expectations we may be able to offer an alternative. Full payment is due 48 hours prior to any delivery.

Delivery Policy

If the goods we deliver are not what you ordered or are damaged or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing [email protected], of the problem within 3 working days of the delivery of the goods in question.

For refunds for merchandise with free shipping, the buyer is responsible for the actual cost of shipping. The shipping cost will be deducted from the final refunded amount once an item has been returned. A restocking fee of 20 percent may apply. No refunds will be issued without prior approval of a return. A customer RA number must be issued before we can except any return. Items that are damaged during return will not be accepted for refund or exchange.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) how so ever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.